Privacy Policy

BenQ Corporation, BenQ Europe B.V., and our affiliates (“BenQ”, “we”, “us”, “our”) are responsible for data processing in connection with BenQ consumer and professional electronics products and services in Europe. This Privacy Policy explains the types of information that we may collect and hold, how that information is used and with whom the data is shared. It also sets out how you can contact us if you have any queries or concerns about this information.

Information that we collect

BenQ may collect information about you in several different ways. You can choose not to provide us with certain types of information, but doing so may affect your ability to use some services.

Information that you provide us directly

Some of our services may ask you to provide us with information relating to you. For example, we may ask you to submit a range of information about you to set up the account or profile, such as your name, date of birth and email address. And when you purchase, register, send for repair or return one of our products, we will ask you to provide information such as your contact details, delivery date, place of purchase and payment information. In addition, some of our services enable you to communicate with other people. Those communications will be transmitted through our systems.

Information we may collect when you use products and services from BenQ

We will collect information about your use of our products or services through software on your device and other means. It could be your device information, such as your hardware model, device hardware information, IMEI number and other unique device identifiers, phone number, serial number, sales code, access recording, current software version, MCC (Mobile Country Code), MNC (Mobile Network Code), MAC address, IP address, cookies, pixels, subscription information, operating system versions, and settings of the device you use to access the services.

Information we may collect from other sources

We may receive information about you from publicly and commercially available sources, which we may combine with other information we receive from or about you. We also may receive information about you from third party social networking services when you choose to connect with those services.

How BenQ uses the information that it collects

BenQ may use the information it collects for the following purposes:

Service provision and development

BenQ may use the information it collects to provide the services or feature you request. This processing is based on an agreement between you and BenQ. We can also understand more about our customers so that we can provide customized content and provide personalized services based on your past activities on our services. In addition, the information helps us to understand the way you use our services so that we can improve your experience and develop new products and services. We base this processing on our legitimate interests to develop our products and services to better meet customer requirements, to ensure data quality, to develop identity management, and to strengthen network and information security.

Sharing information about you

We may share your information with the companies related to BenQ Corporation by common ownership or control. We may also use third party service providers to process information on our behalf for the purposes outlined above. Our service providers operate only in accordance with our instructions, in line with this policy, and are subject to appropriate confidentiality and security obligations.

International transfers of your information

Your use of our services will involve the transfer, storage, and processing of your personal information outside of your country of residence consistent with this policy. Please note that the data protection and other laws of countries outside the EU to which your information may be transferred might not have the same level of data protection laws as those in the country where you are located. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EU.

Legal justification for data processing

BenQ’s legal basis to process personal data includes processing that is necessary for the performance of the contract between you and BenQ or necessary for BenQ’s legitimate interests, or based on your consent which may subsequently be withdrawn by contacting us as specified in the “Contact Us” section of this Privacy Policy. Where we base processing on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Access to your information and your rights

You have the right to request details about the information we collect about you and to request us to correct inaccuracies in that information, to object to or request the restriction of processing, and to request access to, or the erasure or portability of your information. You can exercise these rights by contacting us using the details given in the “Contact us” section below. If you request deletion of personal information that is necessary for the performance of the contract between you and BenQ, you acknowledge that you may not be able to access or use our services.

Data Retention

We will not keep your personal data for longer than is reasonably necessary for the purpose it was collected. This means that we process and retain information about you at least the duration for which the information is used to provide you with a service. Despite your request for deletion, BenQ reserves the right to keep the residual personal information, or a relevant part of it, in BenQ’s records and archives for some time, in compliance with applicable law, but BenQ will not use that information for commercial purposes.

If you would like to have your information removed from our record, or to have a copy of the information you provided, you can leave your message on the web site:

Contact us

If you have any specific questions, please contact us at:

BenQ Corporation
16 Jihu Road Neihu, Taipei
114 Taiwan
Phone: +886-2-2727-8899
Fax: +886-2-2656-2438

BenQ Europe B.V.
Meerenakkerweg 1-17, 5652 AR
Eindhoven, The Netherlands
Phone: +31(0)88 888-9200
Fax: +31(0)88 888-9299